Tuesday, September 05, 2006

Delhi- While we were in Delhi we met with the companies below

V-Customer- We learned that they hire people with attention paid to their English language skills and the region of India they are from because some regions have stronger accents and need more effort to train. After a person is hired they spend weeks being trained on voice, we were given an example of this. He spoke with an “English” accent than an “Eastern US” accent and sort of a Texan accent, each were very close. We also learned that the technicians we speak to on the phone for computer issues are very well trained and not reading from a manual. Needs an intern in marketing

Hero Honda- uses everything we learned in Management Operations. We heard terms like Muda, Kaizan, Kanban, the six s’s and saw all of it on the floor. But there were no women on the floor at all. They offer classes to the wives on how to take care of their husbands, because they have such demanding jobs (they learn things like money management and other skills that are very helpful).

National Association for the Blind-NAB was very interesting and I'll be hitting you all up for money for them. The head of the school is also a graduate and they do great work integrating the students into the school system but they also work with developmentally disabled students. Deaf, blind and disabled give money.

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